Refund & Return Policy

Store Name: SharpTrim
Website: www.sharptrim.us
Email: info@sharptrim.us
Phone: +1 (707) 259-1507
Address: 2565 Kilburn Ave, Napa, CA 94558, United States

Our Return Policy

At SharpTrim, we want every customer to enjoy a comfortable and satisfying shopping experience. We understand that choosing the right blanket involves considering its size, material, softness, and overall appearance.

Eligible products may be returned within 14 days of delivery.

To qualify for a return, items must be unused, unwashed, undamaged, and in their original condition. Original packaging, tags, labels, and included accessories should be retained whenever applicable.

For hygiene and product-quality reasons, blankets that have been washed, used, stained, altered, or damaged after delivery may not qualify for a standard return unless they arrived defective or incorrect.

How to Request a Return

To begin a return, please contact our customer service team at info@sharptrim.us within 14 days of receiving your order.

Please include the following information:

• Your order number.

• The name or description of the product.

• The reason for requesting a return.

• Clear photographs if the item is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate return instructions.

Please do not send products back before receiving return authorization.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your blanket arrives damaged, defective, incomplete, or different from the product you ordered, contact us as soon as possible.

To help us review the issue, please provide your order number, a brief explanation, and clear photographs of the product and packaging where relevant.

After reviewing the information, we will determine an appropriate resolution, which may include a replacement or refund.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If an eligible product arrives damaged, defective, or incorrect because of an error on our part, we will provide appropriate assistance with the return process.

For returns resulting from personal preference or a change of mind, customers may be responsible for applicable return shipping costs unless otherwise required by law.

Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after processing for the funds to appear in your account. Actual timing may vary depending on your bank, card issuer, or payment provider.

Exchanges

Exchanges are subject to product availability.

If you would prefer a different blanket size, color, material, or design, please contact our customer service team for assistance.

In some cases, returning the original product and placing a new order may be necessary.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests cannot be guaranteed once an order has entered fulfillment or has been dispatched.

Any approved cancellation refund will generally be issued to the original payment method.

Contact Us

SharpTrim
Website: www.sharptrim.us
Email: info@sharptrim.us
Phone: +1 (707) 259-1507
Address: 2565 Kilburn Ave, Napa, CA 94558, United States